Something that catches people off guard is seeing two moving companies come up with estimates for the same job that differ by $500. Both numbers can be honest. However, the difference lies in what the estimates state.
If you have ever looked at two estimates and wondered why one is so much lower than the other, this article is for you.
- The following sections break down what is usually included in a moving quote, what is sometimes left out, and how to ensure you compare like-for-like estimates.
What exactly is a moving quote?
A moving quote refers to the estimated cost in relation to your move and is based on the specifications you offer the company. The moving quote comes from the following assumptions:
- The volume of your belongings
- The destination of your move
- The type of service you require
If any of the above assumptions change, so can the overall price of moving. Therefore, take the moving quote as a starting point.
While some quotes provide a fixed figure for the moving cost, others do not.
Quote vs Estimate vs Final invoice - How do they differ?
A quote or estimate is the price you receive prior to the move, depending on the details provided in the pre-move survey. However, it is only a calculated guess. Likewise, a contract clearly defines the price type and the services through the signed agreement.
The final invoice is the only charge you pay after the move. Depending on the contract type, the invoice can be identical to the quote or vary according to weight or time taken.
| Term | Meaning |
|---|---|
| Quote / Estimate | Projected cost established before the move. |
| Contract | Written document you sign that confirms the agreed price and services. |
| Final Invoice | The amount you pay after the move is completed. |
The 3 types of moving quotes and why it changes everything
There are three types of moving quotes : binding (fixed price), non-binding (estimated price), and not-to-exceed (a capped price that can only go down, never up).
Binding estimate
A binding estimate is an exact charge agreed upon before your moving day occurs. If your asset list has not changed, the mover cannot charge for more, even if the time taken is longer than expected or the weight of your items increases.
Non-binding estimate
A non-binding estimate refers to what the moving company thinks the bill should be, based on estimated time, weight, or distance. The final bill is calculated once the duration of work or weight has been established, which means it may turn out to be more or less than the initial amount stated.
Binding “not-to-exceed” estimate
This sort of estimate is a hybrid where your price is capped, yet if the move goes quicker, you are charged less than suggested. This is also seen as the best option for customers, as it puts an end to any unforeseen charges on the day of the move.
Real example of the same local residential move, two quotes, $500+ apart
The non-binding quote looked the cheapest on paper but ended up being the most expensive. The binding quote cost more upfront but delivered exactly what it promised. The not-to-exceed quote set the same ceiling as the binding option, but allowed paying less if the move went faster than planned.
| Description | Non-binding | Binding | Not-to-exceed |
|---|---|---|---|
| Base rate | $150/hr × 2 movers | $1,300 flat | $1,300 cap |
| Travel time | 1 hour | Included | Included |
| Extra mover | Added cost | Included | Included |
| Stairs (2 flights) | Added cost | Included | Included |
| Elevator delay | Added cost | Included | Included |
| Starting quote | $900 | $1,300 | $1,300 |
| Final invoice | $1,400 | $1,300 | $1,250 |
On paper, the non-binding quote looked like the better deal. However, by moving day, it had become the priciest option of the three.
What is usually included in a moving quote?
Typical quotes include the major elements of the move such as:
- Labour, truck and travelling: mover, vehicle, fuel and time necessary for loading, driving and unloading.
- Basic equipment: dollies, blankets, straps and floor covers to be used by the staff.
- Standard liability coverage: a baseline level of protection for your belongings, often minimal by default.
Labour, truck and travelling
The number of workers, the expected duration for completing the work, and the total cost of moving the vehicle are the backbone of nearly every quote. Some providers package this into one flat-rate or hourly charge, while others list them as separate components.
Basic equipment
Dollies, blankets, and straps used to protect your furniture during transport are part of the base service.
Standard liability coverage
Most movers include a basic level of liability. This can mean only a fraction of what your belongings are worth is covered. If you want to upgrade the protection, you have to request it.
From that moment onward, however, inclusion varies a lot between companies.
What is commonly not included in a moving quote?
This is where quotes diverge the most, and where suspiciously low quotes catch up with people.
Packing materials and packing labour
Boxes, tape, bubble wrap, and mattress covers are billed separately unless you specifically ask for a full-service package.
Disassembly and reassembly of furniture and appliances
Many moving estimates include transportation only. If you want help disassembling a bed frame and putting together a table, be sure to clarify it.
Stairs, long carry and elevator wait fees
If you live in a multi-storey home or an apartment building, there might be additional charges due to having to carry things up and down the stairs or elevators. The same applies for a long distance between the truck and your door.
Storage
If there’s a gap between your move-out and move-in dates, and your belongings need to be stored, that’s not taken into consideration in a standard quote.
Specialty items handling
Some large items such as pianos, safes, and gym equipment require special handling by movers.
Full valuation coverage, insurance upgrades
As mentioned above, the default liability coverage most movers include is minimal. Upgrading to full replacement value protection is a separate cost.
Cleaning, appliance disconnection and repairs
Most movers do not perform cleaning, appliance disconnection, or repairs for you. That’s outside the scope of a standard move. If you need any of these done, ask your mover if they offer it as an add-on, or plan to arrange it separately.
Reference table of what is and isn’t included
| Usually Included | Usually Extra |
|---|---|
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Quote comparison CHECKLIST on moving quotes
Before you agree to a quote, ensure that you review it using this checklist:
If a quote you’re holding can’t answer most of these clearly, that’s your cue to go back and ask.
Red flags that signal a suspicious moving quote
When comparing multiple moving quotes, there are a few important signs worth taking seriously:
- A verbal quote with nothing in writing
- A price that's dramatically lower than every other quote you received
- Demands for a large upfront cash deposit
- No local address, licensing info, or way to verify the company
- Pressure to sign quickly without time to review the quote or contract
None of these points guarantee a scam on their own, but when you see red flags you should think about the situation. Moreover, checking whether they’re a CAM-certified mover is a quick way to confirm legitimacy.
How to get the most accurate quote and avoid extras on moving day?
To get the most accurate quote, you should do a full inventory walkthrough, either in-person or via video, in addition to asking a few questions.
Conduct a full inventory walkthrough (in-person or video)
The most effective way to get an accurate estimate is to perform an extensive inventory check. Make sure to walk through every single room, including closets, garage, storage room, etc., and be sure to list every peculiar or oversized item.
Find the answers to these 5 questions
- 1. Is this estimate binding, non-binding, or not-to-exceed?
- 2. What's included in the base price, and what's billed separately?
- 3. How are stairs, long carries, and elevator issues handled?
- 4. What will be the company’s liability in case of loss or damage?
- 5. What do I do if I have to change my moving date or add or drop items from my inventory?
How Compare Movers helps you get transparent quotes from the best moving companies!
Comparing movers shouldn’t mean chasing down five phone calls and decoding five different quote formats.
- Compare Movers lets you submit your move once and compare up to 5 quotes side by side.
Sent from verified moving companies near you, you can see right away what’s included, what’s extra, and who’s actually giving you the best deal. And it won’t cost you a thing. Getting your quotes is completely free, without any obligation to book movers.
Frequently asked questions about moving quotes
1
Can a moving company change the price after I've signed a binding quote?
No. A true binding estimate locks in the price as long as your inventory and requested services stay the same.
2
Is a deposit normal, and how much should I expect to pay upfront?
Yes. According to the Government of Canada, deposits of no more than 10% are common. Always get the deposit terms in writing, including whether it's refundable if you cancel or reschedule.
3
What happens if my move takes longer than the estimate said?
With a non-binding estimate, any additional time is billed at the agreed hourly rate. With a binding or not-to-exceed estimate, you're protected from extra charges as long as the scope of work hasn't changed.
4
Do moving quotes include tax?
Not always. Some quotes show a subtotal before tax, while others provide a final total that already includes all applicable taxes. Always confirm which one you're receiving.
5
Should I get quotes in person or is a virtual estimate accurate enough?
Virtual estimates have become common and are often accurate for most household moves. However, many movers still prefer an in-person walkthrough, especially for large homes or moves involving specialty items.
6
Can I negotiate a moving quote?
Yes, to a certain extent. Comparing multiple written quotes gives you leverage, and many moving companies are willing to match or adjust their pricing, particularly during the off-season when demand is lower.